Crisp vs Gorgias
Crisp and Gorgias, side by side across AI, pricing, channels, security, and seven more categories. We pull every figure from public sources and don’t pick a winner.
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Crisp
The AI customer support platform for every business. Omnichannel shared inbox plus AI agent.
Best for SMBs and growing teams wanting affordable all-in-one AI support; bootstrapped companies.
2015 · Nantes, France.
Gorgias
Helpdesk and AI agent aimed at driving sales. Ecommerce-native (Shopify).
Best for Ecommerce brands, especially Shopify.
2015 · Paris, France (plus San Francisco).
Claimed: from the vendor, not independently verified.
3rd-party: sourced elsewhere, not on the vendor's site.
Everything else: from the vendor's own pages and verifiable.
Pricing
List prices, seat rules, trials, and pricing transparency.
- Pricing model
- CrispFlat rate per workspace/mo, not per-seat (extra seats $10/mo each).
- GorgiasTicket-volume-based (not per-seat) plus AI per resolution.
- Free plan
- CrispYes. Forever free; 2 seats, 100 profiles, no AI credits.
- GorgiasNo
- Free trial / guarantee
- Crisp14-day; all features; no card.
- Gorgias7 days, no payment.
- Price
- Crisp$45/mo (Mini, 4 seats, 5,000 profiles, ~$5 AI credits). · $95/mo (Essentials, 10 seats, 50,000 profiles, ~$25 AI credits). · $295/mo (Plus, 20+ seats, ~$75 AI credits); Enterprise custom.
- GorgiasStarter $10/mo (50 tickets, 3 seats); Basic $60/mo (300 tickets). · Pro $360/mo (2,000 tickets); Advanced $900/mo (5,000). · Enterprise custom (5,000+ tickets).
- Seat minimum
- Crisp2 (Free); 4 (Mini); 10 (Essentials); 20+ (Plus); extra seats $10/mo.
- GorgiasNone. Starter 3 seats; others up to 500.
- Unlimited agents
- CrispNo. Extra agents $10/mo.
- GorgiasNo. Starter 3; others up to 500.
- Implementation fee
- CrispNone.
- GorgiasNot disclosed (enterprise includes implementation).
- Transparency
- CrispHigh. All tier prices public.
- GorgiasStarter to Advanced public; Enterprise custom.
- Pricing last verified
- Crisp2026-06-02
- Gorgias2026-06-02
Channels
Where each tool can talk to customers.
- CrispNative
- GorgiasNative
- Live chat
- CrispNative
- GorgiasNative
- In-app messenger
- CrispNative (SDK iOS/Android/React Native/JS)
- GorgiasNative (Shopify widget, no code).
- Voice
- CrispVia integration (Aircall, Ringover, KrispCall; no native phone)
- GorgiasNative (add-on, $0.40–1.20/ticket).
- SMS
- CrispVia integration (Twilio)
- GorgiasNative (add-on, $0.41–0.80/ticket).
- CrispNative (WhatsApp Business)
- GorgiasNative (free to add; billable tickets).
- Social
- CrispNative. Instagram, Messenger, Telegram, Line, Viber, Twitter/X.
- GorgiasNative (Instagram, Facebook).
- Unified inbox
- CrispNative
- GorgiasNative
Voice & Telephony
Native voice vs telephony integrations.
- Native vs via integration
- CrispVia integration. Aircall/Ringover/KrispCall; no native PSTN.
- GorgiasNative. Gorgias Voice add-on; IVR, queues, call flows.
- Voice AI / transcription
- CrispYes. Voice-to-text for audio messages and recorded calls.
- GorgiasYes. Voicemails and recorded calls; transcripts on tickets.
- Telephony billed separately
- CrispYes. Via third-party provider.
- GorgiasYes. $0.40–1.20/ticket, not in base plan.
AI & Automation
Autonomous resolution, agentic actions, models, and how AI is priced.
- Autonomous AI agent
- CrispYes. Hugo AI agent resolves tickets 24/7.
- GorgiasYes. AI Agent (Support Agent and Shopping Assistant).
- Copilot / Assist mode
- CrispYes. Reply suggestions, grammar, rephrasing, summarization, transcription, translation.
- GorgiasAI Coaching (real-time tips). No separate Copilot product.
- Claimed automation rate
- CrispResolves up to 60% of repetitive questions automatically.(claimed)source
- Gorgias60% resolved instantly; enterprise '50% in 50 days' guarantee.(claimed)source
- AI channel coverage
- CrispWeb chat, WhatsApp, Messenger, Instagram, email, SMS, Telegram, Line, Viber, Twitter/X.
- GorgiasEmail, live chat, SMS. WhatsApp and social via rules (AI not confirmed).
- Agentic actions (API) vs answer-only
- CrispActions via API. HTTP calls in workflows (Shopify refunds, order lookup, password resets).
- GorgiasActions-capable. Cancels, returns, subscriptions, refunds and discounts via connected apps.
- Knowledge sources
- CrispAnswer snippets, KB articles (auto-reindexed), website crawl, conversation history, file importer (PDF/CSV).
- GorgiasShopify order and customer data, store content, Help Center, custom URLs and docs, Guidance.
- Underlying model
- CrispNot fully disclosed. Can connect Claude, Llama, or ChatGPT; in-house private LLM mentioned.
- GorgiasOpenAI, Anthropic, internally fine-tuned.
- Trains on past tickets
- CrispYes. Conversation history is a knowledge source.
- GorgiasNo. Ticket data does not train LLMs; per-ticket feedback coaching.
- Pre-deploy simulation / sandbox
- CrispWorkflow testing available; no dedicated simulation sandbox.
- GorgiasYes. Test conversations (new vs. returning) across channels.
- Multilingual
- CrispYes. Multilingual snippets, language detection, translation.
- GorgiasYes. Any LLM-supported language, auto-detect.
- Runs on your existing helpdesk vs native-only
- CrispNative only.
- GorgiasNative only.
- AI pricing model
- CrispAI credits bundled per plan tier.
- GorgiasOutcome-based. Per resolved automated conversation; handoffs not billed.
- AI unit price
- Crisp~$0.055/automated conversation implied (Mini $5 credit ~90; Essentials $25 ~450; Plus $75 ~1,350).
- Gorgias$1.00/resolved (monthly); $0.90 (annual); overage $1.50.
- Copilot / Assist price
- CrispNot disclosed (bundled).
- GorgiasNo separate price (coaching included).
How Open.cx compares
Open.cx runs on top of Crisp or Gorgiasas an AI layer, or works as its own helpdesk. Here's where it lands on the same questions.
- Runs on your existing helpdesk vs native-only
- Both. Add it on top of the helpdesk you already run, or use it as your own inbox. Works with Zendesk, Intercom, Front, Freshdesk, Gorgias, Salesforce, HubSpot, Dynamics 365, Twilio Flex, and Creatio.
- Autonomous AI agent
- Yes. Autopilot resolves tickets end to end on its own, across every channel.
- AI pricing model
- Per resolution, so you pay for outcomes. Escalations to a human are free.
- Claimed automation rate
- 77% average automation; up to 80% (Trunkrs)(claimed)source
Security & Compliance
Certifications, data residency, and access controls.
- SOC 2 Type II
- CrispNot certified. No SOC2 audit; self-assessed only.
- GorgiasSOC 2 Type II (since 2020).
- GDPR
- CrispYes. Fully GDPR-compliant; DPA; EU-only storage; DPO.
- GorgiasYes. DPA; EU data on EU GCP servers.
- HIPAA / PCI
- CrispNot disclosed.
- GorgiasSupported (enterprise compliance feature).
- SSO / SAML
- CrispOIDC SSO (Enterprise); SAML not confirmed.
- GorgiasSSO (Google, MS365); SAML enterprise; 2FA.
- Data residency
- CrispEU only. Messaging in Netherlands, plugin data in Germany; relay (no storage) US/UK/SG.
- GorgiasEU data on EU GCP; broader options not disclosed.
Integrations
Marketplace breadth, APIs, and developer tooling.
- Marketplace / integrations (approx.)
- Crisp~73 integrations across 7 categories.
- Gorgias100+ marketplace; 300+ on features page (incl. Recharge, Klaviyo, Yotpo).
- Shopify depth
- CrispOrder history in inbox; refunds actionable; live chat widget; built-in ecommerce features.
- GorgiasDeep native. Order history, profiles, catalogs, tags; Shopify and Plus; AI reads live data and actions orders.
- Open / public API
- CrispYes. REST API; Developer Hub.
- GorgiasYes. REST API on all Helpdesk plans; Basic Auth; Postman.
- Developer SDK / MCP
- CrispYes. Chat SDK (JS, iOS, Android, React Native); open-source on GitHub.
- GorgiasNo official SDK; developers.gorgias.com API reference.
Automation & Workflows
Builders, triggers, routing, and SLAs.
- Workflow builder
- CrispYes. No-code visual builder; conditional logic, HTTP calls.
- GorgiasYes. Rules engine (auto-assign, tag, close, respond).
- Triggers / automations
- CrispYes. Auto-trigger on conversation start/events/Hugo scenarios.
- GorgiasYes. Event-based Rules (creation, reply, tags, channel, keywords).
- Routing
- CrispYes. Round Robin, origin-based, intent-based, custom rules.
- GorgiasYes. Auto-assign plus AI-assisted routing.
- Macros / canned responses
- CrispYes. Shortcuts (templated, dynamic data).
- GorgiasYes. Macros (AI-sorted), all plans.
- SLA management
- CrispPersonalized SLA at Enterprise only; SLA tracking in analytics.
- GorgiasYes. All plans, per channel; SLA report; business-hours pause.
Collaboration
How support teams work a queue together.
- Internal notes
- CrispYes. Agent-only private notes.
- GorgiasYes. @-mentions, permanent.
- Collision detection
- CrispYes. Real-time alerts when another agent is replying.
- GorgiasYes. Banner when another agent is viewing or editing.
- Side conversations
- CrispNot disclosed (@mentions exist).
- GorgiasNot disclosed
- Shared inbox
- CrispYes. Omnichannel shared inbox.
- GorgiasYes. Unified inbox.
Self-Service & Knowledge
Knowledge base, help center, and deflection.
- Knowledge base
- CrispYes. Customizable, brandable, multilingual.
- GorgiasYes. Help Center on all plans, Shopify-embeddable.
- Help center
- CrispYes. Public-facing, widget plus standalone URL.
- GorgiasYes. External and internal KB.
- Community forum
- CrispNot offered.
- GorgiasGorgias Community is product updates, not a peer-support forum.
- AI answers from knowledge base
- CrispYes. Hugo uses KB articles as primary source.
- GorgiasYes. AI Agent uses Help Center; Article Recommendations (Automation add-on).
Reporting & Analytics
Dashboards, custom reports, and CSAT.
- Dashboards
- CrispYes. Line/bar/treemap/heatmap, operator performance, geo, ratings.
- GorgiasYes. 70+ metrics, up to 10 dashboards x 20 charts.
- Custom reports
- CrispYes. Custom analytics playground; filtering; formulas; export.
- GorgiasYes. Filterable, revenue attribution, AI analytics.
- Included in lowest tier
- CrispAnalytics across plans; advanced gating not disclosed.
- GorgiasReporting on all plans; Pro adds live monitoring plus revenue stats.
- CSAT surveys
- CrispYes. Automated post-interaction CSAT via email and chat.
- GorgiasYes. CSAT 2.0; Simplesat and Surveywell integrations.
Onboarding & Support
Implementation, CSM tiers, and partners.
- Onboarding
- CrispSelf-service all tiers; dedicated onboarding plus training at Enterprise; Plus gets onboarding assistance.
- GorgiasSelf-serve (Starter, Basic); guided implementation (Enterprise); '50% in 50 days' guarantee.
- Support channels
- CrispKB; chat; email. Per-tier channels not disclosed.
- GorgiasEmail and chat; tiered by revenue (Standard up to $3M, Specialist $3–20M, Dedicated $20M+).
- Dedicated CSM
- CrispEnterprise only. Dedicated onboarding/personalized service.
- GorgiasYes. Dedicated CSM at $20M+ tier.
- Implementation partners
- CrispNot disclosed. No partner program found.
- GorgiasYes. App Partner program plus agencies.