Train your AI on Freshdesk KB
Connect your Freshdesk Knowledge Base to train your AI agent on your support articles. Open syncs all solution articles, categories, and folders to give your AI agent comprehensive knowledge of your help content.
Connect once, and Open automatically keeps your AI agent's knowledge up to date. When you update content in Freshdesk KB, the changes sync automatically—no manual retraining required.
→syncs to→AI AgentWhat can be synced
Solution Articles — Full article content including title, description, and body.
Categories — Solution categories for organizational context.
Folders — Folder structure within categories.
Features
- •Solution Article Sync — Sync all solution articles with full content and formatting.
- •Category Structure — Maintain folder and category organization for context.
- •Draft Support — Optionally include draft articles for comprehensive coverage.
- •Multilingual — Sync articles across multiple language portals.
Requirements
- •Freshdesk API Key
- •Freshdesk domain (yourcompany.freshdesk.com)
- •Published solution articles
How to connect
- 1.Go to Freshdesk Admin → Profile Settings → API Key
- 2.Copy your API Key
- 3.In Open, go to AI Training → Sources → Connect Freshdesk KB
- 4.Enter your Freshdesk domain and API Key
- 5.Select categories to sync
- 6.Articles will sync automatically
Good to know
- API Key found in Profile Settings, not Admin settings
- Only published articles sync by default
- Article attachments are referenced but not downloaded
- Folder permissions respected during sync
Security: Open only requires read access to your Freshdesk KB. We never write, modify, or delete your content. All data is encrypted in transit and at rest. GDPR compliant, working toward SOC 2 Type II.
Ready to connect Freshdesk KB?
AI Training → Sources → Freshdesk KB
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