Train your AI on Front
Connect Front (the shared-inbox platform) so the AI can read and reply across email, SMS, WhatsApp, and chat conversations under your existing Front workflows. Drafts replies for human approval, sends directly when confidence is high, applies Front tags consistently, and updates Front's analytics.
Connect once, and Open automatically keeps your AI agent's knowledge up to date. When you update content in Front, the changes sync automatically—no manual retraining required.
→syncs to→AI AgentWhat can be synced
Conversations — Read, reply, draft.
Inboxes — Per-inbox agent routing.
Tags — AI applies Front tags by intent.
Contacts — Linked to your CRM via Front contact records.
Features
- •Multi-channel inboxes — Email, SMS, WhatsApp, chat — all under Front, all handled by the AI.
- •Draft or send — Per-rule or per-confidence-threshold draft vs send behaviour.
- •Tag consistency — Front tags applied consistently for routing and reporting.
- •Workflow-aware — Existing Front rules and sequences continue to fire.
Requirements
- •Front Growth plan or higher with API access
How to connect
- 1.In Front, create an API token with the required scopes
- 2.In Open, go to Settings → Integrations → Front and provide the token
- 3.Map inboxes to Open agents
- 4.Configure draft vs send rules per inbox
- 5.Test on a low-volume inbox before scaling
Good to know
- Front Workflows continue to fire on AI-touched conversations
- Multi-team Front deployments supported
Security: Open only requires read access to your Front. We never write, modify, or delete your content. All data is encrypted in transit and at rest. GDPR compliant, working toward SOC 2 Type II.
Ready to connect Front?
AI Training → Sources → Front
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