Train your AI on Gorgias
Connect Gorgias so the AI handles e-commerce support tickets with full Shopify (or BigCommerce/Magento) context — order status, refunds, returns, exchanges. Gorgias macros continue to apply; AI replaces or augments them with adaptive responses.
Connect once, and Open automatically keeps your AI agent's knowledge up to date. When you update content in Gorgias, the changes sync automatically—no manual retraining required.
→syncs to→AI AgentWhat can be synced
Tickets — Read, reply, tag.
Customers — Customer record with order history.
Macros — AI uses or adapts existing macros.
Shopify orders — Live order data via Gorgias's Shopify connection.
Features
- •E-commerce context — Shopify, BigCommerce, Magento order data attached to every conversation.
- •Macro replacement — AI selects and adapts macros, or replaces them with native generation.
- •Refund and return handling — Configurable refund/return automation with policy bounds.
- •Multi-channel — Email, chat, Instagram, Facebook Messenger, WhatsApp through Gorgias.
Requirements
- •Gorgias subscription
- •Shopify, BigCommerce, or Magento connected to Gorgias
How to connect
- 1.In Gorgias, generate an API key with the required scopes
- 2.In Open, go to Settings → Integrations → Gorgias and provide credentials
- 3.Map ticket views to agents
- 4.Configure refund/return policy bounds
- 5.Test on a single ticket queue
Good to know
- Native Gorgias auto-respond features continue alongside Open
- Per-store agents supported for multi-store retailers
Security: Open only requires read access to your Gorgias. We never write, modify, or delete your content. All data is encrypted in transit and at rest. GDPR compliant, working toward SOC 2 Type II.
Ready to connect Gorgias?
AI Training → Sources → Gorgias
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