Train your AI on Help Scout
Connect Help Scout so the AI can read and reply to conversations, apply existing workflows, and tag/route consistently. Native Help Scout AI capabilities continue alongside Open's deeper agent layer.
Connect once, and Open automatically keeps your AI agent's knowledge up to date. When you update content in Help Scout, the changes sync automatically—no manual retraining required.
→syncs to→AI AgentWhat can be synced
Conversations — Read, reply, draft.
Mailboxes — Per-mailbox routing.
Customers — Help Scout customer records.
Tags — AI tag application.
Features
- •Conversation handling — Read, reply, draft on Help Scout conversations.
- •Mailbox routing — Per-mailbox agent assignment.
- •Workflow-aware — Help Scout workflows continue to fire on AI-touched conversations.
- •Custom fields — AI fills custom fields during the conversation.
Requirements
- •Help Scout subscription with API access
How to connect
- 1.In Help Scout, create an OAuth2 app or generate an API key
- 2.In Open, go to Settings → Integrations → Help Scout and authorize
- 3.Map mailboxes to agents
- 4.Configure draft vs send rules
- 5.Test on a low-volume mailbox
Good to know
- Help Scout AI features continue alongside Open
- Workflows fire normally on AI-touched conversations
Security: Open only requires read access to your Help Scout. We never write, modify, or delete your content. All data is encrypted in transit and at rest. GDPR compliant, working toward SOC 2 Type II.
Ready to connect Help Scout?
AI Training → Sources → Help Scout
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