Train your AI on Intercom Articles
Connect your Intercom Help Center to train your AI agent on your support articles. Open syncs all published articles with their content, categories, and metadata.
Connect once, and Open automatically keeps your AI agent's knowledge up to date. When you update content in Intercom Articles, the changes sync automatically—no manual retraining required.
What can be synced
Articles — Full article content including title, body, and metadata.
Collections — Help center collections and their organization structure.
Sections — Sections within collections for content hierarchy.
Features
- •Article Sync — Sync all published help center articles with full content.
- •Collection Structure — Maintain article organization through collections and sections.
- •Multilingual Support — Sync articles across all configured languages.
- •Author Tracking — Include article authors and last update timestamps.
Requirements
- •Intercom Access Token with Articles read permission
- •Published articles in your Help Center
How to connect
- 1.Go to Intercom Settings → Integrations → Developer Hub
- 2.Create a new app or use an existing one
- 3.Generate an Access Token with read permissions
- 4.In Open, go to AI Training → Sources → Connect Intercom
- 5.Enter your Access Token
- 6.Articles will sync automatically
Good to know
- Only published articles are synced by default
- Draft articles can be optionally included
- Article body is synced as HTML - formatting preserved
- Incremental sync picks up new and updated articles
Security: Open only requires read access to your Intercom Articles. We never write, modify, or delete your content. All data is encrypted in transit and at rest. GDPR compliant, working toward SOC 2 Type II.
Ready to connect Intercom Articles?
AI Training → Sources → Intercom Articles
Other training sources
