Train your AI on Jira
Connect Jira so the AI can create issues, comment on them, update status, and read context — live during support and engineering calls. Works with Jira Cloud, Jira Service Management, and Atlassian's full suite.
Connect once, and Open automatically keeps your AI agent's knowledge up to date. When you update content in Jira, the changes sync automatically—no manual retraining required.
→syncs to→AI AgentWhat can be synced
Issues — Issue records across all projects.
Comments — Comments with audit trail.
Transitions — Workflow state changes.
Service Management — JSM requests and customer portals.
Features
- •Issue creation from calls — Support calls create Jira issues with the AI's summary, transcript, and detected priority.
- •Status and priority updates — AI moves issues through workflow states based on call outcomes.
- •JQL-aware lookup — AI looks up related issues by JQL during a call to give callers status updates.
- •JSM-native — Jira Service Management requests, customers, and queues fully supported.
Requirements
- •Atlassian Cloud or self-hosted Jira
- •Project permissions for issue creation and transitions
How to connect
- 1.In Atlassian, create an API token at id.atlassian.com/manage-profile/security/api-tokens
- 2.In Open, go to Settings → Integrations → Jira and enter your domain, email, and API token
- 3.Map Open agents to Jira users for issue attribution
- 4.Configure which projects and issue types the AI can create
- 5.Test by creating a sample issue from a test call
Good to know
- Jira Cloud, Jira Server, and Jira Data Center all supported
- Custom fields auto-detected from the schema
- JSM customer portals integrate with the AI receptionist
Security: Open only requires read access to your Jira. We never write, modify, or delete your content. All data is encrypted in transit and at rest. GDPR compliant, working toward SOC 2 Type II.
Ready to connect Jira?
AI Training → Sources → Jira
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