Train your AI on Kustomer
Connect Kustomer so the AI can handle conversations across email, chat, and SMS, fill KObjects (Kustomer's flexible data model), and apply existing routing logic. Custom KObject types are inferred from your Kustomer schema automatically.
Connect once, and Open automatically keeps your AI agent's knowledge up to date. When you update content in Kustomer, the changes sync automatically—no manual retraining required.
→syncs to→AI AgentWhat can be synced
Conversations — Read, reply, draft.
Customers — Customer record lookup and update.
KObjects — Custom data model populated from conversation.
Teams — Per-team routing of escalations.
Features
- •KObject-aware — Reads your custom KObject schema and updates fields naturally.
- •Multi-channel — Email, chat, SMS conversations all handled.
- •Workflow integration — Existing Kustomer workflows fire on AI-touched conversations.
- •Customer 360 — AI uses Kustomer's timeline view for full context.
Requirements
- •Kustomer subscription with API access
How to connect
- 1.In Kustomer, generate an API key with the required scopes
- 2.In Open, go to Settings → Integrations → Kustomer and provide the key
- 3.Map teams and queues to Open agents
- 4.Test on a low-volume queue
Good to know
- KObject schema introspected automatically
- Multi-org Kustomer deployments supported
Security: Open only requires read access to your Kustomer. We never write, modify, or delete your content. All data is encrypted in transit and at rest. GDPR compliant, working toward SOC 2 Type II.
Ready to connect Kustomer?
AI Training → Sources → Kustomer
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