Train your AI on Microsoft Teams
Connect Microsoft Teams so AI agents can post escalation alerts to channels, ping individuals, and route inbound voice via Teams Phone (Direct Routing). Used together with Microsoft 365 Calendar for full Microsoft-shop deployments.
Connect once, and Open automatically keeps your AI agent's knowledge up to date. When you update content in Microsoft Teams, the changes sync automatically—no manual retraining required.
→syncs to→AI AgentWhat can be synced
Channels — Post alerts, read context.
Direct messages — Page individuals on-call.
Teams Phone — Direct Routing inbound (enterprise).
Adaptive cards — Rich-card escalation flows.
Features
- •Channel alerts — AI posts escalation alerts to specified Teams channels with full context.
- •Direct messages — Pages individual on-call humans via DM with the live transcript.
- •Teams Phone via Direct Routing — AI answers Teams Phone calls when configured as a Direct Routing destination.
- •Adaptive cards — Rich cards with action buttons for accept/decline/snooze on escalations.
Requirements
- •Microsoft Teams enabled in your tenant
- •Microsoft Entra ID admin to register the app
- •Teams Phone with Direct Routing for inbound voice (optional)
How to connect
- 1.In Microsoft Entra ID, register an Open app with Teams permissions
- 2.In Open, go to Settings → Integrations → Microsoft Teams and authorize
- 3.Map channels and individuals to escalation rules
- 4.For Teams Phone: configure Direct Routing in your tenant
- 5.Test alert and (if applicable) inbound call flow
Good to know
- Sovereign clouds (GCC, GCC High, DoD) supported on enterprise plans
- Direct Routing certified SBC required for Teams Phone
Security: Open only requires read access to your Microsoft Teams. We never write, modify, or delete your content. All data is encrypted in transit and at rest. GDPR compliant, working toward SOC 2 Type II.
Ready to connect Microsoft Teams?
AI Training → Sources → Microsoft Teams
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