Train your AI on Zapier
Use Zapier when the integration you need isn't natively supported by Open. Open exposes triggers (call started, call ended, transcript ready, transfer requested) and actions (place outbound call, look up agent, post message) — and Zapier handles the rest, connecting Open to 7,000+ apps.
Connect once, and Open automatically keeps your AI agent's knowledge up to date. When you update content in Zapier, the changes sync automatically—no manual retraining required.
→syncs to→AI AgentWhat can be synced
Calls — Triggers and updates per call.
Transcripts — Transcript-ready triggers for downstream automation.
Outcomes — Outcome tags and reasoning traces fire downstream Zaps.
Actions — Outbound dial, agent lookup, and CRM update via Zapier.
Features
- •Open triggers — Fire Zaps on call started, call ended, transcript ready, transfer requested, outcome tagged.
- •Open actions — Use Zapier to place outbound calls, look up agents, post messages, and update Open from any app.
- •7,000+ apps — Reach the long tail of business tools that don't have a native Open integration yet.
- •No-code automation — Build automations without engineering — your ops team owns the workflow.
Requirements
- •Zapier account on a plan that includes the apps you need
How to connect
- 1.In Zapier, search for the Open integration and authorize it
- 2.Choose a trigger (call started, transcript ready, outcome) or action (place call, update agent)
- 3.Wire the rest of the Zap to your destination app
- 4.Test the Zap with a sample event from Open
- 5.Turn it on; subsequent events fire the Zap
Good to know
- Native Open integrations are typically faster and lower latency than Zapier
- Use native first; reach for Zapier when the destination is not natively supported
- No-code, but the trigger/action surface area is the same as the native API
Security: Open only requires read access to your Zapier. We never write, modify, or delete your content. All data is encrypted in transit and at rest. GDPR compliant, working toward SOC 2 Type II.
Ready to connect Zapier?
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