Train your AI on Zendesk Help Center
Connect your Zendesk Help Center to train your AI agent on your existing knowledge base. Open syncs all articles, categories, and sections to ensure your AI agent has the same knowledge as your help center.
Connect once, and Open automatically keeps your AI agent's knowledge up to date. When you update content in Zendesk Help Center, the changes sync automatically—no manual retraining required.
What can be synced
Articles — Help Center articles with full content, titles, body, labels, and metadata via the Zendesk Help Center API.
Article Comments — Comments on articles including user feedback and discussions.
Categories — Help Center categories with names, descriptions, and hierarchical structure.
Sections — Sections within categories for organized content structure.
Posts — Community posts from your Zendesk community forums.
Topics — Community topics and discussion threads.
Features
- •Article Sync — Automatically sync all published articles with full content and formatting.
- •Category Structure — Maintain the category and section hierarchy for organized knowledge.
- •Multi-language — Sync articles across all configured languages in your Help Center.
- •Draft Support — Optionally include draft articles to prepare AI for upcoming content.
Requirements
- •Zendesk subdomain
- •API token or OAuth credentials
- •Email associated with Zendesk account (for API token)
How to connect
- 1.In Zendesk Admin Center, go to Apps and Integrations → APIs → Zendesk API
- 2.Click "Add API token" under Settings and give it a description
- 3.Copy the token immediately (you won't see it again)
- 4.In Open, go to AI Training → Sources → Connect Zendesk
- 5.Enter your subdomain (from https://YOUR_SUBDOMAIN.zendesk.com/)
- 6.Choose OAuth 2.0 or API Token auth, then enter credentials
Good to know
- OAuth is recommended as it simplifies setup significantly
- Most streams support incremental sync for efficient updates
- Some streams like Audit Logs require enterprise accounts
- Two sync types: server-side incremental and client-side filtering
- Syncs Help Center articles, categories, sections, and community content
Common questions
Security: Open only requires read access to your Zendesk Help Center. We never write, modify, or delete your content. All data is encrypted in transit and at rest. GDPR compliant, working toward SOC 2 Type II.
Ready to connect Zendesk Help Center?
AI Training → Sources → Zendesk Help Center
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