AI Receptionist (Australia)

Australian small businesses and clinics lose calls in the same patterns as elsewhere — but with the added challenge of timezones. A WA-based business serving NSW customers, a clinic taking calls during the school run, a sole trader in the trades — every missed call is a competitor a click away. After-hours and weekend coverage in Australia is particularly painful because the alternative (a Filipino or Indian outsourced answering service) sounds like an outsourced answering service to most Australian customers.

Open answers every inbound call in under two seconds in natural Australian English (or whatever language the caller opens in — Mandarin, Cantonese, Vietnamese, Arabic, Greek, Italian and 95+ others). It greets in your brand voice, identifies the caller in your CRM by phone number, and runs the conversation. New-business enquiries get qualified and booked into your live calendar; existing customers get order status, appointment changes, and warm transfers when a human is needed.

The integration is a SIP destination on whatever Australian provider you already use. We support Telstra Liberate / Telstra Calling for Microsoft Teams, Optus Loop, MyNetFone Business, Aircall AU, RingCentral AU, 8x8 X-Series Australia, Zoom Phone AU, NEC SV9100/SV9300 SIP trunking, and any standards-compliant AU SIP trunk. 1300, 1800, 13xx, mobile, local 0X numbers — all supported.

Privacy Act 1988 alignment is built in. Data is processed in AU regions for regulated clients (Sydney AWS region by default), with US/EU residency available for clients without Australian data-residency obligations. Recording and transcription consent prompts are configurable to match your APP-aligned collection notice. PII redaction (TFN, Medicare numbers, driver licence numbers) runs before transcripts leave the Open environment. ACMA's calling-hours rules are baked into outbound flows.

Setup is same-day for most Australian businesses. The bottleneck is usually waiting on Telstra/Optus to provision the SIP trunk; once that's in place, we're answering test calls within minutes. Multi-state businesses with calls flowing across AEST/AEDT/AWST set up a single agent that handles timezone routing automatically.