Customer conversations are full of sensitive data — credit card numbers, SSNs, account numbers, health information, addresses. This workflow auto-detects PII, PHI, and PCI fields in tickets and call transcripts and redacts them before the data flows to your reporting, analytics, AI training, or third-party tools. Built-in detectors cover all major regulated data types out of the box, with custom detectors configurable per business.
This workflow works natively within your existing ticketing system—whether you use HubSpot, Intercom, Zendesk, Salesforce, Freshdesk, Twilio Flex, or Front. There's no need to migrate to a new platform or change your existing setup. Redaction is reversible inside your tenant for support agents who legitimately need the data, but irreversible everywhere downstream. Compliance reports show what was redacted, where, and why. Works across all major helpdesks (Zendesk, HubSpot, Intercom, Freshdesk, Salesforce) and all voice transcripts (inbound and outbound). HIPAA-, GDPR-, PCI-aligned out of the box; configurable for SOC 2 and SOX programs.
