Does it integrate with CDK and Reynolds?

Yes — both first-class. We also support DealerSocket, Tekion, Dealertrack, and most generic dealership systems via API.

How does it split sales and service calls?

Two ways: by number dialled (separate sales and service lines, each pointing at its own agent), or by intent classification on a shared line ("I'm here about a vehicle" → sales; "I need to schedule service" → service).

Can it really book service appointments live?

Yes. Direct integration with CDK Service, Reynolds ERA-IGNITE, Tekion Service. Booking goes against the right service-advisor team, the right bay, with correct duration based on op-codes.

Will it qualify a sales lead well enough to skip the salesperson?

It captures the qualifying info (trade, finance intent, timeline, trade-in details, contact info) and either books a test drive directly or routes to a salesperson with full context. Most dealerships configure it to gather info and book the test drive; the salesperson takes the lead from there.

Does it follow OEM and state-DMV outbound rules?

Yes. TCPA compliance baked in (DNC scrubbing, calling hours, consent), state-specific automotive-sales disclosure language configurable, OEM-specific lead-handling SLAs respected.

How fast can a dealership go live?

2-4 weeks for most. The longest step is the DMS integration depth and aligning the BDC scripts with your existing process.

Industry

AI Voice Agent for Auto Dealerships

An AI receptionist for auto dealerships — books service appointments, qualifies sales leads, runs BDC outbound, and never sends a customer to voicemail.

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Pickup: <2s
Reynolds · DealerSocket · Tekion: CDK
Both BDCs: Sales + service
Live VIN lookup: Inventory

01 — Overview

How does an AI receptionist work for an auto dealership?

It plugs into your DMS (CDK, Reynolds & Reynolds, DealerSocket, Tekion, Dealertrack) and your phone line, splits sales and service calls automatically, books service appointments in the live schedule, qualifies sales leads against your inventory, and runs outbound BDC follow-up on stale leads — all through your existing carrier and brand voice.

Auto dealerships have two distinct BDC operations and most of them are understaffed. Sales BDC: inbound on web leads and walk-in calls; outbound on stale leads. Service BDC: inbound bookings; outbound on missed appointments and recall campaigns. Together these handle 200-2,000 calls per day per rooftop and the BDC turnover rate is among the highest in any industry.

Open answers every inbound call in under two seconds. Sales calls and service calls split automatically — by number dialled (separate sales and service lines) or by the caller's first sentence ("I'm interested in the new Tahoe" → sales; "my brakes are squeaking" → service). Each side gets the right script, the right BDC routing, and the right escalation rules.

Service booking happens live in your DMS schedule (CDK Service, Reynolds ERA-IGNITE, Tekion Service, etc.). The AI looks up the customer by phone number, sees their VIN, last service, due maintenance items, and any open recalls. It books at the right service-advisor / shop-foreman team, the right bay, the right duration, and confirms by SMS.

Sales-side qualification runs against your live inventory. The customer says "do you have any Tahoes in stock?" and the AI queries the inventory system (vAuto, HomeNet, FirstLook), gives accurate availability, and qualifies the lead (trade, financing intent, timeline) before either booking a test drive or routing to a salesperson with full context. CRM sync is live to DealerSocket, VinSolutions, eLead, or your DMS-native CRM.

Outbound BDC is where the AI changes the maths. Stale internet leads get a real follow-up call within hours, not a generic email. Missed service appointments get a rebook call the same day. Lapsed-customer reactivation runs from your CRM trigger. All real conversations, all logged, all routed correctly when the customer wants a human.

02 — Why it works

What makes Open the right industry answer

Native dealership DMS
CDK Drive, Reynolds & Reynolds (ERA-IGNITE), DealerSocket, Tekion, Dealertrack. Service booking in the live schedule, sales-CRM sync to DealerSocket / VinSolutions / eLead.
Sales and service in one product
One agent runtime, two scripts. Inbound calls route automatically; outbound BDC runs on triggers from either side.
Live inventory awareness
Queries vAuto, HomeNet, FirstLook. Tells the customer accurate availability and pricing rather than "let me check".
BDC outbound on autopilot
Stale leads, missed service, recall campaigns, customer reactivation — all run as real conversations, not robocalls.

03 — Security

Encrypted, audited, refundable

SIP over TLS for signaling, SRTP for media. Every call logged with full reasoning traces. SOC 2 Type II, GDPR-aligned, HIPAA- and PCI-ready. Backed by the Open $2M Refund Guarantee.

04 — FAQ