AI Voice Agent for Law Firms

Law firms lose more revenue at the intake stage than at any other point in the matter lifecycle. Calls go to voicemail; voicemails get returned the next afternoon; the prospect already retained someone else by then. The conversion math is brutal: firms that pick up the call on the first ring typically convert 4-8x better than firms that return voicemails.

Open's AI answers every call in under two seconds. The intake script is consistent across every call — no "oh, the new associate forgot to ask about prior counsel" gaps. The AI captures matter type, jurisdiction, date of incident, parties involved, prior counsel, statute-of-limitations factors, and contact info, then runs a conflict check against your case-management system before offering a consultation slot.

Conflict checks happen on the call. The AI queries your Clio / MyCase / Smokeball / Filevine / PracticePanther by party name, opposing party, and matter type. If a conflict is flagged, the call is handled gracefully — the prospect is told "we can't take your matter" with the script your firm uses (referral, decline, etc.), and the conflict log is created without exposing the conflicting client.

UPL bounds are baked in. The AI never gives legal advice. It can describe practice areas, fee structures (where you've authorised them), and process; it cannot answer "do I have a case?" or "should I sue?" — those route to an attorney. Custom UPL guardrails are configurable per state to match your firm's compliance posture.

Consultation booking happens live in the right attorney's calendar based on practice area, jurisdiction, and conflict status. Integrations: Clio Schedule, Calendly, Google Calendar, Outlook. Consultation fee handling (free, paid, refundable on retainer) is configurable.

After-hours and weekend coverage is where the firm-mix maths flips. Personal-injury, criminal-defence, and family-law firms get most of their high-value cases from after-hours calls. Open answers them, runs the intake, books the consultation, and only escalates urgent matters (custody emergency, criminal arrest, domestic violence) to the on-call attorney.