Open for Ooma

Ooma Office is a closed cloud PBX aimed at small business — there's no externally exposed SIP for third-party AI integration. The supported integration pattern is forwarding: in Ooma's Virtual Receptionist (Ooma's IVR), an option, a ring group, or an after-hours rule forwards specific calls to an external phone number that Open answers.

Practically, you provision an Open inbound number, then add it as a forwarding destination on the Virtual Receptionist option you want AI'd (e.g. 'Press 1 for support'). Only the calls hitting that branch take the detour — direct extension dialing, voicemail, and your other Virtual Receptionist options keep working as before.

What the AI does on the call: it greets, listens, reasons over your knowledge base and connected tools, and acts. When the AI needs a human, it warm-transfers back to a number that lands on your Ooma team — typically an extension or ring group — with the live transcript attached as a follow-up email or CRM note.

Ooma Office Manager keeps showing every leg Ooma handled. Open adds AI-side reasoning traces, transcripts, and outcome tags on its side.

Billing stays predictable. Ooma keeps invoicing your seats. Open charges per resolved conversation.