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Open for Talkdesk

Add Open as an External Transfer in a Talkdesk Studio Flow and the AI picks up — Talkdesk keeps owning skills, agents, and reporting.

جرّبه الحين
وقت الإعداد
Under 25 minutes
المصادقة
Digest credentials or IP allowlist
الاتجاهات
Inbound · Outbound · Call transfer
التسعير
مشمول مع Open

٠١ — نظرة عامة

Can I add an AI phone agent to my Talkdesk contact center?

Yes. Talkdesk Studio Flows support External Transfer to a SIP URI; Open joins as that destination. Your skills, agents, and Explore reports stay in Talkdesk.

Talkdesk remains the contact center. Studio Flows, skills, ACD routing, and the Talkdesk Admin console all stay in place. Open joins as a SIP destination — practically that means an External Transfer step in a Studio Flow that sends opted-in calls to Open. Everything else keeps working in Talkdesk untouched.

For inbound, the cleanest pattern is a Studio Flow with an External Transfer step at a chosen branch — after self-service, on overflow, after-hours, or based on intent. Studio Flow makes the routing decision; Open answers the leg.

For outbound, Open opens a SIP session against a Talkdesk-supplied SIP termination URI using digest credentials. Outbound calls show in Talkdesk Explore with the caller IDs you have approved.

What the AI does on the call: it listens, reasons over your knowledge base and connected tools (Salesforce, Zendesk, ServiceNow, Talkdesk API for contact lookups), and acts. When the AI needs a human, it warm-transfers back to a Talkdesk ring group or skill via SIP REFER with the live transcript attached.

Billing stays predictable. Talkdesk keeps invoicing your seats. Open charges per resolved conversation, with no markup on Talkdesk minutes and no extra seats needed for an AI front-line.

وش يبقى نفسه على Talkdesk

  • Talkdesk skills and Studio Flows

    Existing skills, flows, and ACD rules stay in place.

  • Talkdesk Admin and Explore

    You manage agents and analytics the same way.

  • Reporting and recording

    Explore reporting and call recording continue.

  • Numbers and caller IDs

    Numbers and approved caller IDs stay on Talkdesk.

وش الجديد مع Open

  • An External Transfer step

    On opted-in flow branches, Open's SIP URI becomes the External Transfer destination.

  • AI handles the conversation

    The AI greets, listens, calls your tools, and replies in natural speech.

  • Transfers carry context

    Escalations to a Talkdesk ring group/skill receive the live transcript via SIP REFER.

  • Pricing model

    Open per resolved conversation.

٠٢ — ليش يشتغل

تجربة Talkdesk الأصلية

  • Native Studio Flow integration

    Open plugs in via the standard External Transfer step — no custom code.

  • Per-flow opt-in

    Pick exactly which Studio Flow branches get AI.

  • Talkdesk API for context

    Open looks up callers via the Talkdesk API and posts call notes back.

  • Warm transfer back to Talkdesk skills

    AI escalations come back into a Talkdesk skill with the transcript attached.

٠٣ — دليل الإعداد

وصّل Talkdesk في Under 25 minutes

خطّين — واحد وارد وواحد صادر. الاثنين تضبطهم من Settings → SIP في لوحة تحكم Open.

  1. 1

    Open Settings → SIP

    Open the inbound trunk configuration.

  2. 2

    Pick a SIP region

    Choose Global, US, EU, or APAC.

  3. 3

    Copy the SIP credentials

    Grab the SIP endpoint, username, and password.

  4. 4

    Pick the Studio Flow branch

    Decide which Studio Flow branch should route to AI.

  5. 5

    Add an External Transfer step

    In Studio Flow: add 'External Transfer' → enter Open's SIP URI.

  6. 6

    Add the matching numbers to Open

    Under Phone Number (DID), add the Talkdesk DIDs that fronted the flow.

  7. 7

    Assign numbers to an AI agent

    Channels → Phone → Agents → assign DIDs.

  8. 8

    Place a test call

    Dial a Talkdesk number, take the AI branch, and confirm Open answers.

٠٤ — الإعدادات

Settings → SIP، بلمحة

خط وارد حقيقي لـ Talkdesk يطلع تقريباً كذا. حقك يتولّد لما تفتح Settings → SIP.

Inbound trunk · Talkdesk

عيّنة

SIP endpoint
sip.us.opencx.comUS region
Transport
TLSrecommended
Studio Flow step
External Transfer
Username
open_inbound_td…
Password
••••••••••••••••

٠٥ — الأمان

مشفّر، مدقّق، قابل للاسترجاع

SIP فوق TLS للإشارات، و SRTP للوسائط. كل مكالمة تتسجل مع تتبّع كامل للاستنتاج. SOC 2 Type II، متوافق مع GDPR، وجاهز لـ HIPAA و PCI. مدعوم بـ ضمان استرجاع ٢ مليون دولار من Open.

٠٦ — الأسئلة الشائعة

أسئلة Talkdesk، مجاوب عليها

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