Open for GoTo Connect

GoTo Connect remains your phone system. Extensions, ring groups, voicemail, and the visual dial-plan editor all stay where they are. Open joins as a SIP destination — practically that means a node in your dial plan that forwards specific calls to Open over SIP. Everything else stays untouched.

For inbound, the cleanest pattern is to add an external SIP transfer node on the dial plan branch you want AI to handle. The inbound INVITE lands on Open, the AI picks up, and the rest of the conversation runs over standard SIP/RTP.

For outbound, Open opens a SIP session against your GoTo Connect SIP termination URI using digest credentials. Calls land in your GoTo CDRs the same way as today, presenting whatever caller IDs you've approved.

What the AI does on the call: it listens, reasons over your knowledge base and connected tools, and acts — looking up records, creating tickets, scheduling callbacks, or warm-transferring to a human GoTo Connect agent via SIP REFER with the live transcript attached.

Billing stays predictable. GoTo Connect keeps invoicing your seats and minutes. Open charges per resolved conversation — no markup, no extra GoTo seats needed for an AI front-line.