Orange Business logo

SIP Trunk

Open for Orange Business

Pair Open with Orange Business SIP via your SBC and the AI picks up — Orange keeps the carrier role and your existing French / European numbers.

جرّبه الحين
وقت الإعداد
30–60 minutes
المصادقة
SBC pairing (TLS + IP allowlist)
الاتجاهات
Inbound · Outbound · Call transfer
التسعير
مشمول مع Open

٠١ — نظرة عامة

Can I add an AI phone agent to my Orange Business SIP setup?

Yes. Orange Business Talk, Business Together, and Orange SIP Trunking terminate on your SBC; Open joins as a SIP destination behind that SBC. Your Orange contract, numbers, and emergency routing stay where they are.

Orange Business remains your Tier-1 European carrier. Numbers, regulatory compliance (ARCEP, 112 / 17 / 18 / 15 emergency routing), and PSTN reach all stay with Orange. Open joins as a SIP destination on the trusted side of your SBC. The PBX you run (typically Avaya, Mitel, Cisco, 3CX, or a hosted Cloud PBX) decides which calls hand off to AI.

For inbound, the call lands on Orange, traverses the SBC into your PBX, and at the point you want AI to take over the PBX routes the call to Open's SIP entity. Orange owns the carrier leg; the PBX makes the routing decision; Open answers.

For outbound, Open opens a SIP session against the SBC using a service-account credential, and the SBC forwards to Orange. Orange-side billing sees regular outbound minutes; Open never marks them up.

What the AI does on the call: it listens, reasons over your knowledge base and connected tools, and acts. When the AI needs a human, it warm-transfers back via SIP REFER through the SBC into your PBX, which routes to a queue or skill with the live transcript attached.

Emergency routing (112, 15, 17, 18) stays on Orange. The AI does not initiate emergency calls; it warm-transfers or passes through emergency intent to your existing path.

وش يبقى نفسه على Orange Business

  • Orange-supplied numbers

    DIDs, French / European geographic numbers, and regulatory records stay on Orange.

  • Orange contract and pricing

    Your Business Talk / Business Together / SIP Trunking contract doesn't move.

  • Existing SBC

    Your SBC keeps mediating Orange-side signaling.

  • Emergency routing

    112 / 15 / 17 / 18 routing stays on Orange.

وش الجديد مع Open

  • A SIP entity behind the SBC

    Open's SIP URI becomes a destination on the trusted side of your SBC.

  • PBX-side routing change

    Your PBX routes opted-in calls to the Open SIP entity.

  • AI handles the conversation

    On opted-in branches, the AI greets, listens, calls your tools, and replies in natural speech.

  • Pricing model

    Open per resolved conversation. Orange keeps invoicing carrier minutes.

٠٢ — ليش يشتغل

تجربة Orange Business الأصلية

  • Orange contract untouched

    Your Business Talk / Business Together / SIP Trunking agreement doesn't change.

  • Emergency routing stays on Orange

    112 and other emergency routing remains on the carrier side.

  • GDPR-aligned

    Open is GDPR-aligned, with EU-region SIP endpoints to keep call legs in-region.

  • Warm transfer back to your PBX

    AI escalations come back via SIP REFER through the SBC into your PBX with the transcript attached.

٠٣ — دليل الإعداد

وصّل Orange Business في 30–60 minutes

خطّين — واحد وارد وواحد صادر. الاثنين تضبطهم من Settings → SIP في لوحة تحكم Open.

  1. 1

    Open Settings → SIP

    Open the inbound trunk configuration.

  2. 2

    Pick a SIP region

    Choose EU (Western Europe).

  3. 3

    Copy the SIP credentials

    Grab the SIP endpoint, username, and password.

  4. 4

    Add a SIP entity behind your SBC

    On the trusted side of the SBC, configure Open's SIP host as a SIP entity / trunk.

  5. 5

    Wire your PBX to route opted-in calls

    In your PBX, add a hunt group / ACD path that routes to the new SIP entity.

  6. 6

    Add the matching numbers to Open

    Under Phone Number (DID), add the Orange DIDs.

  7. 7

    Assign numbers to an AI agent

    Channels → Phone → Agents → assign DIDs.

  8. 8

    Place a test call

    Dial an Orange-supplied number, take the AI branch, and confirm Open answers.

٠٤ — الإعدادات

Settings → SIP، بلمحة

خط وارد حقيقي لـ Orange Business يطلع تقريباً كذا. حقك يتولّد لما تفتح Settings → SIP.

SIP entity · Orange Business

عيّنة

Carrier
Business Talk / Together / SIP Trunk
Open SIP host
sip.eu.opencx.comEU region
Transport
TLSrecommended
Auth
TLS + IP allowlist (SBC)
Emergency routing
On Orangeunchanged

٠٥ — الأمان

مشفّر، مدقّق، قابل للاسترجاع

SIP فوق TLS للإشارات، و SRTP للوسائط. كل مكالمة تتسجل مع تتبّع كامل للاستنتاج. SOC 2 Type II، متوافق مع GDPR، وجاهز لـ HIPAA و PCI. مدعوم بـ ضمان استرجاع ٢ مليون دولار من Open.

٠٦ — الأسئلة الشائعة

أسئلة Orange Business، مجاوب عليها

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